Connect the answers already in your systems

Turn your system’s data into a customer answer.

Give AI a read-only way to check an order, transfer, invoice, or plan. You configure the endpoint, authentication, inputs, and returned fields; your system remains the source of truth.

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Ouviro

Illustrative order lookup

Fictional demo

Hi! Where is my order DEMO-1042?

Read-only order lookup

DEMO-1042In transitLeft the sorting center

AI reply

The demo order is in transit. Its latest update says it has left the sorting center.

Fictional conversation and order data for illustration. This is not a customer result or a live delivery status.

View tool configuration

A read-only API tool, at a glance

Tool name: lookup_order
Description: Look up data the current customer is allowed to see, without changing it.
Endpoint URL: GET https://api.example.com/orders/{order_id}
Authentication: Authorization: Bearer {{ORDER_API_SECRET}}
Input mapping: order_id ← input.order_id customer_id ← server.identity.customer_id
Output mapping: status ← $.order.status tracking_url ← $.shipping.tracking_url email ← [REDACTED]

Illustrative configuration. Replace the example URL and field mappings with your own API contract.

Customer identity is injected by the server. Never trust a customer-supplied identity field; the endpoint must check authorization.

Describe what the tool can answer

Choose a tool name and describe when it should run. Map the question's permitted inputs to your API and select the response fields the conversation needs.

Keep identity on the server

Customer identity is injected by the server. Your endpoint must still verify authorization and return only data that this customer is allowed to see.

Limit the data that reaches the conversation

Map the useful output fields and mask sensitive fields. Keep private credentials and unnecessary customer data out of the response.

Inspect the calls; keep v1 read-only

Use tool-call logs to review activity. Version one supports lookups, not order changes, refunds, or other write operations.

Let customers ask. Let AI check your system.

Connect your knowledge and read-only APIs for orders, transfer status, invoices, or plans. Answer in your customer’s language.

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